Request received
Thanks — we’ve got it. We action every request within one business day and email you a confirmation once it’s done. If your request was to cancel, nothing further will be charged once you have that confirmation.
Your Vespra plan renews and ships automatically each month. You can pause it, skip a delivery, change it or cancel it at any time — no conditions, no phone call.
Cancelling is free and takes effect immediately. As long as you send the request before your next billing date, you will not be charged again.
Tell us what you’d like to do
Common questions
What exactly am I subscribed to?
A monthly refill of the Vespra pack you chose at checkout, at the same price you paid the first time. It ships automatically each month with free tracked delivery, so you don’t run out mid-routine.
When am I charged, and how much?
On the same date each month, for the same amount as your first order. The exact date and amount are in your order confirmation email — and if you’re not sure, ask us using the form above and we’ll tell you.
How do I cancel?
Choose “Cancel my subscription” in the form above, or email support@vespraskin.com from the address you ordered with. There’s no cancellation fee and no minimum number of orders. Send it before your next billing date and you won’t be charged again; we’ll confirm by email once it’s done.
Can I pause instead of cancelling, or skip one month?
Yes. Pausing keeps your plan and its price, and simply stops the deliveries until you tell us to restart. Skipping pushes your next order to the month after. Most people who have patches left over choose one of these rather than cancelling.
Can I change my plan, quantity or delivery date?
Yes to all three. Tell us what you’d prefer in the form and we’ll move you across — a bigger pack works out cheaper per pair, and a later delivery date is no problem.
I want a refund, not just a cancellation.
Every order is covered by our 30-day money-back guarantee: if you’re not satisfied, send the product back within 30 days of receiving it and we’ll refund you. Your statutory 14-day right of withdrawal under EU consumer law applies in addition. Use the form above and tell us which applies, and we’ll take it from there.
Where do I find my order number?
It’s at the top of the order confirmation email we sent when you first ordered. It’s optional here — your email address is enough for us to find you.
Prefer to just email us? Write to support@vespraskin.com from the address on your order and tell us what you’d like changed. A request sent by email counts the same as one sent through this form.