Free tracked shipping on every order, worldwide.
Processing time
Orders are processed within 24–48 hours of being placed (business days). Once your order ships, you'll receive a shipping confirmation email with your tracking number.
Delivery time
Delivery time depends on your location. Most orders arrive within 7–14 days; in some cases delivery can take up to 2–3 weeks, as stock ships from our supplier. You can follow your parcel at any time using the tracking number in your shipping confirmation email — see our Track Order page.
Customs, duties and taxes
For deliveries outside the EU, your order may be subject to import duties, taxes, or customs handling fees levied by the destination country. These charges are determined by your local customs authority and are the responsibility of the customer.
Lost or delayed parcels
If your tracking hasn't updated for more than 10 days, or your order hasn't arrived within the estimated window, contact us via our Contact page with your order number — we'll investigate with the carrier and, where a parcel is confirmed lost, send a free replacement or issue a full refund.
Subscription refills
If you're on a refill plan, each refill ships automatically every 4 weeks with the same free tracked shipping. You can stop or cancel anytime — see our Cancellation Policy.